Privacy Policy
Last updated: 26 August 2026
Romney Marsh Wools Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with us.
Who We Are
Romney Marsh Wools Limited is responsible for the personal information we collect and use.
Romney Marsh Wools Limited
Company Number: 09462569
Registered Office: Rushfield, Giggers Green Road, Aldington, Ashford, Kent, TN25 7BT
Email: info@romneymarshwools.co.uk
Telephone: 01233 721800
Information We Collect
Depending on how you interact with us, we may collect information including:
· your name;
· billing and delivery address;
· email address;
· telephone number;
· order and purchase information;
· correspondence and enquiries you send to us;
· marketing preferences;
· information you provide when entering a competition, subscribing to our newsletter or attending an event;
· information about how you use our website; and
· technical information such as your IP address, browser and device information where collected through our website and cookies.
We only collect personal information that is reasonably necessary for the purposes for which it is being used.
How We Use Your Information
We may use your personal information to:
· process and fulfil your orders;
· take and administer payments;
· arrange delivery of your purchases;
· communicate with you about an order or enquiry;
· provide customer service and deal with returns, refunds or complaints;
· maintain appropriate business, accounting and transaction records;
· prevent and detect fraud or misuse of our website;
· improve our website, products and services;
· send marketing communications where we are permitted to do so; and
· comply with our legal and regulatory obligations.
We will only use your personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include where processing is necessary to fulfil a contract with you, to comply with a legal obligation, for our legitimate business interests, or where you have given us your consent.
Payment Information
Online payments are processed through the payment providers made available through our website.
Payment card information is handled securely by the relevant payment provider. Romney Marsh Wools does not need to receive or store your complete payment card details in order to process an online payment.
Please refer to the relevant payment provider’s privacy information for further details about how it handles your payment information.
Sharing Your Personal Information
We do not sell your personal information.
We may need to share limited personal information with trusted organisations that provide services to us or help us fulfil your order. These may include:
· payment processors;
· delivery companies and postal services;
· website, hosting and IT service providers;
· email and marketing service providers;
· professional advisers such as accountants or legal advisers; and
· regulatory, governmental or law-enforcement authorities where we are legally required to do so.
We only provide personal information that is reasonably necessary for the relevant purpose and expect organisations processing information on our behalf to protect it appropriately.
Email Marketing
We use Mailchimp to help us manage and send our email newsletters and marketing communications.
Where required, we will only send electronic marketing communications where you have given appropriate consent.
In certain circumstances, we may also be permitted to contact existing customers about our own similar products and services where we obtained their contact details during a sale or negotiation for a sale, provided that we gave them an opportunity to opt out when their details were collected and continue to provide an easy way to opt out of subsequent marketing.
You can unsubscribe from our marketing emails at any time by using the unsubscribe link contained within our emails or by contacting us at info@romneymarshwools.co.uk.
Unsubscribing from marketing will not prevent us from sending you essential service communications relating to an order you have placed with us.
Competitions and Events
From time to time we may collect personal information through competitions, shows, events or other promotional activities.
Where we invite you to subscribe to marketing as part of one of these activities, we will make this clear and will obtain any consent required for that marketing.
Entering a competition does not automatically mean that you have agreed to receive unrelated marketing communications from us.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, while others may help us understand how visitors use our website, remember preferences or support marketing and analytics.
Where required by law, non-essential cookies will only be used after you have been given an appropriate choice or provided your consent.
Please see our Cookie Policy and the cookie controls available on our website for further information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain information to meet legal, tax, accounting or regulatory requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will take appropriate steps to delete or securely dispose of it.
Keeping Your Information Secure
We take appropriate organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
International Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:
· ask us for access to the personal information we hold about you;
· ask us to correct inaccurate or incomplete information;
· ask us to delete your personal information in certain circumstances;
· ask us to restrict how your information is used in certain circumstances;
· object to certain uses of your personal information;
· receive certain personal information in a portable format where applicable; and
· withdraw your consent where we rely upon consent to process your information.
You also have the right to object to the use of your personal information for direct marketing at any time.
You will not normally have to pay a fee to exercise your data protection rights.
To exercise any of these rights, please contact us at info@romneymarshwools.co.uk.
We may need to ask you for information to confirm your identity before responding to a request.
Children
Our website and products are not specifically directed at children and we do not knowingly seek to collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us inappropriately, please contact us.
Links to Other Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of those websites and recommend that you review their privacy information before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable law.
The latest version will be published on this page and the Last updated date will be amended accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Romney Marsh Wools Limited
Rushfield
Giggers Green Road
Aldington
Ashford
Kent
TN25 7BT
Email: info@romneymarshwools.co.uk
Telephone: 01233 721800
If you are unhappy with how we have handled your personal information, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).
Nothing in this Privacy Policy affects your rights under applicable UK data protection law.