Delivery Information

UK Delivery
To find the delivery options and cost for your order, simply add your chosen items to your basket and enter your delivery address. The delivery services available and the applicable charges will be displayed at checkout before you complete your purchase. Delivery charges may vary depending on the weight, size and destination of your order.

We aim to dispatch orders within three working days. If for any reason we are unable to dispatch your order within this timeframe, we will let you know and keep you updated.

Courier deliveries are generally made during normal working hours. Where the delivery service allows, you may be able to provide delivery instructions or nominate a safe place. Please ensure that any delivery instructions and the delivery address you provide are accurate and complete.

Delivery will typically take 1–3 working days following dispatch, depending on the service selected and your delivery address. We recommend allowing up to 7 working days for your order to arrive.

If your order is particularly urgent, please contact us before ordering and we will be happy to advise on the delivery options available.

Royal Mail Delivery
Royal Mail delivery options are available for many of our products throughout the UK and can provide a more economical alternative to courier delivery, particularly for smaller and lighter orders.

The Royal Mail services available for your order will be displayed at checkout. Delivery times vary according to the service selected and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

As a guide, please allow up to 7 working days for orders sent using Royal Mail 1st Class services and up to 10 working days for Royal Mail 2nd Class services.

Tracking and/or delivery confirmation will depend upon the particular Royal Mail service used.

For larger or heavier orders, Royal Mail services may not be available or may not be the most economical option. In these circumstances, a courier service may be offered instead.

Delivery Areas and Surcharges
Our standard UK delivery rates may vary according to destination.

Deliveries to some areas, including the Highlands and Islands of Scotland, Northern Ireland, the Isle of Man and the Isles of Scilly, may incur an additional delivery charge. Any applicable delivery options and charges will normally be shown during checkout after you enter your delivery address.

If there is a problem with the delivery option or charge calculated for your address, we will contact you before dispatching your order.

Please ensure that your delivery address, contact details and any delivery instructions are correct when placing your order. If an order cannot be delivered because the address supplied is incorrect or incomplete, additional delivery charges may apply if the order needs to be sent again.

International Delivery
We are pleased to offer international delivery to many destinations worldwide.

To see whether delivery is available to your destination and to find the applicable cost, add your chosen items to your basket and enter your delivery address. The available delivery options and charges will be displayed at checkout.

We use Royal Mail and trusted courier services for international orders, depending on the destination, size and weight of the parcel.

International delivery times vary considerably depending on the destination and service selected. Customs procedures in the destination country may also result in delays outside our control.

Customs, Duties and Taxes
Orders delivered outside the UK may be subject to local import VAT, customs duties, handling fees or other charges.

How these charges are dealt with will depend upon the destination and delivery service used. Where duties, taxes or other applicable charges are collected from you as part of your order or delivery service, this will be reflected where applicable during the ordering process.

Where charges have not been collected in advance, you may be required to pay them to the relevant customs authority or delivery provider before your order can be delivered.

Customs rules and charges vary between countries and can change. Customers are responsible for complying with any applicable import requirements in their destination country.

Delivery Problems
If your order has not arrived within the expected timeframe, or it arrives damaged, please contact us as soon as possible so that we can investigate this with the relevant delivery provider.

Please email info@romneymarshwools.co.uk or telephone us on 01233 721800 and we will be happy to help.

Nothing in this Delivery Information affects your statutory rights as a consumer.